Customer Excellence Series: Working with Upset Customers & Graduation

Description

In partnership with the Lompoc Adult School & Career Center, the Lompoc Valley Chamber of Commerce & Visitors Bureau is proud to announce:

CUSTOMER EXCELLENCE SERIES

This 4-part workshop series includes an Employer Engagement piece to kick off the series on March 12th, meant to gather invested employers to discuss what skills will be taught to their employees and how best to coach them to achieve ultimate success in the workplace.

Employees will receive a Certificate of Completion for each workshop they attend and finish, and a Certificate of Customer Service Excellence for completion of all three employee-oriented seminars that shows they

- learned the material
- honed their skills
- are a professional customer service representative with the know-how to help their employers, coworkers, and of course -- their customers.

THE WORKSHOPS

Employer Brown Bag Luncheon* | Tuesday, March 12th, 12pm - 1pm
Coach your employees' new skills to transform your workplace
*for Employers/Supervisors only

Foundations in Customer Service | Tuesday, March 21st, 9am - 12pm
Employees learn successful strategies for challenging workplace interactions

Phone Based Customer Service | Tuesday, April 2nd, 9am - 12pm
Employees learn to apply phone techniques & etiquette for successful customer interaction

Working With Upset Customers | Tuesday, April 9th, 9am - 12pm
Employees use professionalism & strategies for delivering effect service to upset customers

Choose to attend one workshop, or all! Click REGISTER NOW to begin.
(Employers are strongly recommended to attend the Brown Bag Luncheon in order to be given the tools and know-how to support the soon-to-be-trained employees, and may also attend the other workshops!)